Step by Step Health — Permit denial affirmed because the Commission ruled on time and substantial evidence supported its decision

Case
Step by Step Health, Inc. v. Arkansas Health Services Permit Agency
Court
Arkansas Court of Appeals, Division IV
Judge
Robert J. Gladwin (elected 2002); Virden; Tucker
Date Decided
November 4, 2026
Docket No.
CV-25-375
Topics
Administrative Law; Home Health Agencies; Permit of Approval; Substantial Evidence
Source
Read the full opinion

Background

Step by Step Health, Inc. applied for a permit of approval to operate a class A home-health agency serving Faulkner County. The governing population-based methodology showed a need of negative eight agencies, so Step sought an exception by asserting that existing agencies did not provide home visits by advanced practice registered nurses. The Arkansas Health Services Permit Agency granted the application under the unmet-needs exception, but three existing providers appealed to the Arkansas Health Services Permit Commission.

After a September 19, 2024 hearing, the Commission announced on the record that Faulkner County did not need another home-health agency and that Step had not qualified for the exception. It reduced that decision to writing on October 14. The Pulaski County Circuit Court affirmed, and Step appealed, arguing that the Commission missed the statutory deadline for issuing its decision and that the denial lacked substantial evidentiary support.

The Court’s Holding

The Arkansas Court of Appeals affirmed. It held that the Commission timely rendered its final decision when it announced the denial on the hearing record. Although Arkansas Code Annotated section 20-8-103(g)(1) requires a final decision within fifteen days after the hearing closes, section 25-15-210(b)(1) permits a final decision to be either written or stated in the record. The Commission therefore was not required to reduce its ruling to writing within fifteen days, and the Agency’s earlier approval was not ratified by operation of law.

The court also held that substantial evidence supported the Commission’s finding that Step failed to establish an unmet need. Existing providers testified that APRNs must operate within an RN’s scope in the home-health setting, that comparable skilled services were already available, and that patients needing additional APRN care could be referred to providers offering in-home services. Step presented no documentation or testimony from Faulkner County residents, patients, or physicians identifying an unmet need, and its owner acknowledged that an APRN in the home-health context would be limited to the same level of care as an RN. Faced with conflicting evidence, the court deferred to the Commission’s choice between fairly competing views.

Key Takeaways

  • An Arkansas administrative agency can satisfy a statutory deadline for rendering a final decision by announcing the decision on the record; a written order within that period is not required when the governing statute allows either form.
  • An applicant seeking an exception from the population-based methodology must prove that existing providers are not meeting the service area’s needs, not merely that its proposed services could be useful.
  • A reviewing court will not displace an agency’s choice between fairly conflicting views when substantial evidence supports the agency’s decision.

Why It Matters

The decision clarifies that the Commission’s timely oral ruling on the administrative record prevents an Agency decision from becoming final by operation of law, even if the written order follows more than fifteen days after the hearing.

It also underscores the demanding evidentiary burden for home-health applicants seeking an unmet-needs exception. Evidence that a proposed service may benefit patients is insufficient without proof that existing providers are failing to meet an identified need in the relevant service area.

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