Ridgeway — Ohio appeals court ordered mortgage servicer to disclose loan information to property owner

Case
Janice Ridgeway v. Select Portfolio Servicing, Inc., et al.
Court
Ohio Court of Appeals, Eighth District
Judge
Eileen T. Gallagher; Mary J. Boyle; Lisa B. Forbes
Date Decided
September 24, 2026
Docket No.
115881
Topics
Declaratory Judgment, Mortgage Servicing, Financial Privacy, Summary Judgment
Source
Read the full opinion

Background

Janice Ridgeway purchased a Cleveland home in 2000, deeded it to Sonya Durham in 2005, and received it back in 2006. While Durham held title, she borrowed $250,750 and executed a note and mortgage encumbering the property. The note and mortgage were later assigned to U.S. Bank, and Select Portfolio Servicing, Inc. served the loan.

Although Ridgeway was not a signatory to the note or mortgage, she made mortgage payments to SPS for years to prevent foreclosure. After receiving a default notice in May 2024, she requested information about the loan, but SPS refused because she was not the borrower. Ridgeway sought a declaration that she was entitled to the information, along with reimbursement of her payments. The trial court granted summary judgment to SPS, concluding that Ridgeway lacked a legal basis for relief and that the Gramm-Leach-Bliley Act barred disclosure.

The Court’s Holding

In a 2-1 decision, the Eighth District reversed. The majority held that Ohio’s Declaratory Judgment Act permits not only parties to a contract, but also people whose rights, status, or legal relations are affected by it, to obtain declaratory relief. Because the mortgage encumbered Ridgeway’s property and affected her ability to protect it from foreclosure, she was entitled to information about the loan, including its terms, remaining balance, and payoff amount.

The court further held that the Gramm-Leach-Bliley Act did not absolutely prohibit disclosure. Its judicial-process exception permits disclosure of otherwise protected customer information in response to a valid court order, although it neither creates an independent right to the information nor requires disclosure without adequate cause. The court remanded with instructions to enter judgment declaring that SPS must provide Ridgeway information concerning the mortgage.

Presiding Judge Lisa B. Forbes dissented, reasoning that Ridgeway had only a practical interest in the mortgage—not a legal interest under the note or mortgage—because she was neither a party nor an identified beneficiary and had assumed no contractual rights or obligations.

Key Takeaways

  • An Ohio property owner may seek declaratory relief concerning a loan agreement that encumbers the property even if the owner did not sign the note or mortgage.
  • The Gramm-Leach-Bliley Act’s judicial-process exception allows a financial institution to disclose protected customer information when complying with a valid court order.
  • The ruling requires SPS to provide loan information to Ridgeway but does not hold that she became a borrower or otherwise assumed Durham’s contractual obligations.

Why It Matters

The decision applies Ohio’s declaratory-judgment statute broadly to give a nonborrower property owner access to information needed to understand and address a lien threatening her property. It also confirms that federal financial-privacy law does not categorically prevent court-ordered disclosure when state law supplies an adequate basis for relief.

The dissent highlights a potentially significant limit contested in future cases: whether ownership of encumbered property creates a legal interest sufficient for declaratory relief or merely a practical interest in another person’s contract.

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