Bartlett v. Valley Communications Center — 911 Dispatch Agency Faces Negligence Suit Under Special Relationship Exception After Downgrading Murder Scene Call to Priority 2
The Washington Court of Appeals, Division I, reversed dismissal of a negligence claim against a 911 dispatch agency, holding that the complaint sufficiently alleged the special relationship exception to the public duty doctrine where a dispatcher took a call about an identified murder victim in an identified room, told the caller help was dispatched, and then placed the call on hold—but affirmed dismissal of the negligent supervision claim because the complaint did not allege that any dispatcher acted outside the scope of employment.